Archive for September, 2012

Your Call is Important to Us, Please Hold Your Breath

How blessed are we to live in the golden age of Social Media? I sent a support ticket on LinkedIn and received a reply only days later, comments below.

Hi Ola,

Firstly, I’d like to sincerely apologize for the delay in my response. We are currently experiencing a high volume of customer inquiries and your patience is greatly appreciated.

I don’t recall saying I was being patient, nor do I have sympathy for you being understaffed. It seems you already know this to be the case – do something about it, and stop whinging.

Thanks for contacting us about this. What you’ve encountered is a known issue and I’m very sorry for the inconvenience. Our engineering team is working on it but there’s no estimate as to how long that might take. We’ll do our best to keep you posted.

In other words: we know, and don’t care.

As I reviewed your account today, I noticed that your profile is 90% complete. Creating a complete LinkedIn profile is an excellent way to establish and own your professional identity online. [more boilerplate blurb elided]

How wonderful. Please ramp down the patronising tone. While you’re at it, please stop sending me “free” offers for your “premium” product. I do not need to know who has looked at my profile, although I understand this would be a popular feature on that other social network, should they decide to implement it.

Ola, in the meantime, I’ll gladly help if you have any other questions.

How many wrinkles in a pickle? How many hairs in a head? How many waves in the ocean? How many crumbs in bread?

EDIT 23/10: The issue I had has been quietly resolved. Good onya LinkedIn!

Intel Inside, Stickers Outside

Bob Keefe really stepped into it when he dared to ask about Apple’s decision of not putting “Intel Inside” stickers on Macs. John Gruber said it was a “dumb question but such a great answer“. (Was it either?) Cult of Mac said the question “stood out for its ineptitude“. Others chimed in with similar disdain. Note that Keefe didn’t actually question the wisdom of this decision – he simply wanted to know the rationale behind it. (He may have also been curious as to how Apple got away with it.) The question was asked in 2007, but got recent publicity on Daring Fireball in a vaguely related post on Kindle ads.

Quite coincidentally, I pondered this question myself only a few days ago. I bought recently a new PC laptop to replace the MacBook Pro I turned into an insurance event with some sleight of hand involving a glass of water. (Note to self: keep liquids well away from delicate electronic equipment.)

Said laptop had six stickers on it: one indicating the model (still there for the time being), “Bluetooth” (yay!), “Spill Resistant Keyboard” (this is the one sticker I wish had been on my MacBook Pro), “Green IT” (whatever that means), “Windows something or other” (as an aside, I am proud to report this PC has never run Windows for even a little bit) and of course “Intel Inside”. Peeling the stickers off, I couldn’t help but recall the sadly departed MBP, which had exactly no stickers.

Are the stickers there for the people who buy the camera with the most megapixels? Possibly. I think they’re there because someone somewhere showed a Powerpoint stack which unequivocally stated that according to statistics, the stickers will have a positive influence on the target demographic in this market segment. It seems Apple is doing quite OK without them though.

Paraturnee ’12: No Sleep ’til Ranua

Paraturnee 2012: 2 days, 13 airfields, 14 jumps, 1400 km.

The plan was simple enough: get on the plane, jump everywhere we can, turn around when we reach Lapland. It didn’t take long for the roster for Paraturnee (Para Tour) ’12 to fill up.

Utti, 8am. Fogged in but raring to go.

Our plan for a 8am takeoff was soon found to be mildly optimistic: the fog was thick as. Not much to do then except wait and raid the DZ video vault for “Troy“, which I hadn’t seen, and am not in a hurry to see again, although I fully subscribe to Menelaus’s credo “May the Gods keep the wolves in the hills and the women in our beds!”

Boys (and girls?) from the club next door jumping from a CASA.

The weather eventually relented and we were treated to a surprise demo from our neighbours. I had in fact not seen anyone jump a roundie before (not going to use the “f” word here).

And so it was that finally, after waiting for the fog to clear for nearly five hours, twelve intrepid adventurers (11 jumpers + Lasse the pilot) piled into OH-DZF, affectionately known as “Possujuna” (“Piggy Train”, named after a high-adrenaline amusement park ride) or simply “Possis”.

Lahti-Vesivehmaa (EFLA).

First stop: Vesivehmaa. Apinahissi (“Monkey Lift”) was nowhere to be seen, maybe it was at Jämi. Land, pack, get on the plane.

Teisko (EFTS).

Same again at Teisko (near Tampere).

Alavus (EFAL).

My second time jumping at Alavus; my second time landing off DZ at Alavus. Really should start taking prevailing winds into account one of these days. Cheers to the local farmer for thoughtfully having harvested a nice little landing strip for me among his crops. Cheers also to the Alavus club for shouting us coffee.

Menkijärvi (EFME) International Airport and its somewhat rustic tower.

A slice of Ostrobothnia from the air.

A lovely example of Finnish aviation club premises architecture at Kalajoki (EFKO).

Unfortunately we were pressed for time and couldn’t jump onto the “long sandy beaches and rolling dunes of Kalajoki Hiekat … worth seeing every season” made famous in the 70s by Tapani Kansa. The airport, such as it was, did us fine though.

Sunset load in Oulu (EFOU). Not visible in the horizon: Sweden.

We reached Oulu just before sunset. Our arrival was heralded by an awesome rainbow. If you’ve never seen one in freefall, it can be quite spectacular as you’re viewing it from above and so the horizon doesn’t get to cut it in half. Unfortunately you also tend to get hit in the face by raindrops at terminal speed in the process.

A quick pack, and those of us who weren’t happy with just 6 jumps for the day were off for a sunset load. Thanks to the joint efforts (much appreciated!) of Skydiving Club of Oulu and Skydive Oulu, we were able to enjoy sauna, beer, pizza (apparently a 60 km round trip for the driver!) and a good night’s sleep.

Paraturnee ’12 Part II