Your Call is Important to Us, Please Hold Your Breath

How blessed are we to live in the golden age of Social Media? I sent a support ticket on LinkedIn and received a reply only days later, comments below.

Hi Ola,

Firstly, I’d like to sincerely apologize for the delay in my response. We are currently experiencing a high volume of customer inquiries and your patience is greatly appreciated.

I don’t recall saying I was being patient, nor do I have sympathy for you being understaffed. It seems you already know this to be the case – do something about it, and stop whinging.

Thanks for contacting us about this. What you’ve encountered is a known issue and I’m very sorry for the inconvenience. Our engineering team is working on it but there’s no estimate as to how long that might take. We’ll do our best to keep you posted.

In other words: we know, and don’t care.

As I reviewed your account today, I noticed that your profile is 90% complete. Creating a complete LinkedIn profile is an excellent way to establish and own your professional identity online. [more boilerplate blurb elided]

How wonderful. Please ramp down the patronising tone. While you’re at it, please stop sending me “free” offers for your “premium” product. I do not need to know who has looked at my profile, although I understand this would be a popular feature on that other social network, should they decide to implement it.

Ola, in the meantime, I’ll gladly help if you have any other questions.

How many wrinkles in a pickle? How many hairs in a head? How many waves in the ocean? How many crumbs in bread?

EDIT 23/10: The issue I had has been quietly resolved. Good onya LinkedIn!

Be the first to leave a comment. Don’t be shy.

Join the Discussion

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>