Customer service? No thanks, we’re a monopoly.

The following is an email I wrote recently after a particularly inspirational customer service experience. De Facto Monopoly Company is called something else in real life, and if there is a company called DFMC out there, let me emphasise that my experience had nothing to do with them. Other details have been also altered to protect the less than innocent. Continue reading “Customer service? No thanks, we’re a monopoly.”